|
|
 |
| |
|
All Property Buyers have a duty to maintain the highest professional standards when dealing with the public and other organisations. The Property Buyers’ Code of Practice provides the benchmark for those ethical standards and gives all property buyers a clear set of standards by which to adhere during their day-to-day business activities.
All franchisees and employees of Fairdeal Homes are required to abide by the Property Buyers’ Code of Practice in addition to Fairdeal Homes’ own ‘Code of Ethics and Conduct’. Any member of staff or franchisee found to be in breach of this code will risk dismissal or termination of their agreement to trade.
If anybody feels that an employee, either of Fairdeal Homes Limited or of a franchisee, is in non-compliance with this code, they can report this to Steve.Wylie@FairdealHomes.co.uk. Any report will be dealt with in complete confidence and will be considered in a serious manner.
Property Buyers’ Code of Practice
General Obligations
- You must always behave with the highest standards of honesty and integrity in the operation of the
business.
- You must never seek business by methods that involve dishonesty, deceit or harassment.
- You must offer all clients and third parties equality of service and conduct.
- You must never harass a client into agreeing to any offer you may make.
- You must give all clients an opportunity to view this code of practice before entering into any
transaction.
Confidentiality & Conflict of Interest
- If requested by a client to keep items confidential then you must respect the client’s wishes.
- You must make reasonable efforts to avoid any conflict of interest. If a conflict of interest does arise then you must disclose the fact and the relevant circumstances to any impacted or relevant party.
Contracts
- You must confirm all final offers you make in writing.
- You must ensure that all terms of business are written in plain and intelligible language. All implications of your contracts must be clearly explained to your client.
- You must sign and date your final offer letters before they are given to a client. The client should also be asked to sign a copy and given a copy to retain.
- The client must be given sufficient time to read and understand the terms of any offer letter or contract before signing.
- You must keep clear and full written records of all transactions.
Commercial Obligations
- Always clearly articulate at the earliest opportunity the service being offered to a client.
- You must not charge any fees to clients for the valuation and / or property buying service.
- Ensure that all advertising and marketing of a property buying service is accurate and fair.
Complaints
- You must record any and all complaints and refer them to the companies Head Office.
|
|
| |
| |
|
|
|
